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1. We are committed to providing an excellent level of cleaning;
however, it is not our responsibility if any stains or dirt cannot
be removed with the cleaning materials used in the vehicle.
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2. Before providing our service, all personal belongings of the
client must be removed from the vehicle, such as money, mobile
phones, jewelry, etc.
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3. The car must be able to withstand the usual cleaning process, and
the service will be carried out at the client's own risk, which
includes, but is not limited to, new paints or protective films, or
if any part of the car is not securely installed.
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4. If there is any defect or harmful content in the client's vehicle
and our employees suffer injury or death, the client will be
responsible for that.
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5. It should be noted in advance any defects in the car, such as the
paint, because old or non-original paint can be damaged during the
cleaning process.
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6. FabriCar reserves the right not to provide any service in the
event of operational shortfalls, suspected fraud, or other reasons
attributed solely to FabriCar at its discretion.
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7. FabriCar reserves the right to refuse the customer's request if
it exceeds what has already been booked.
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8. Customers must uninstall and reinstall child seats and booster
seats, and these seats will not be installed by FabriCar under any
circumstances, and we will not be held responsible for them.
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9. Relevant actions will be taken against the client if they use any
form of verbal or physical abuse against our employees regarding the
service provided.
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10. FabriCar will not be responsible for any liability arising from
any damage or loss of personal property, including the vehicle being
washed or any belongings inside the vehicle or at the service
location. The customer is responsible for ensuring that the car wash
is conducted in a legal and safe area. If you feel otherwise, please
inform us before the service is provided.
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11. FabriCar will not be responsible for third-party products,
including but not limited to air fresheners. Customers must accept
them at their own risk if there is any damage.
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12. In case there are any comments regarding the service, they
should be provided to customer service while the service provider is
at the client's location, noting that our responsibility ends once
the service provider leaves the client's site.
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13. The client must inform FabriCar if any external or internal
protective films are added to the vehicle's structure so that
necessary actions can be taken regarding that.
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14. The client needs to clarify all the defects, damages, or
weaknesses that they know of or suspect before the cleaning process.
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15. The client must take the service at their own risk if the car is
older than three years, as it has weaker plastic materials.
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16. FabriCar reserves the right to reschedule the service based on
the number of employees, weather conditions, availability of
machinery, equipment failures, or any other technical errors.
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17. If the client does not respond to the inquiry during the call
within 15 minutes of the worker's arrival, the company has the right
to cancel the appointment without refunding the client.
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18. A person under the age of 18 is not permitted to register on the
website or electronic application, and they are not allowed to carry
out any transactions or service requests on the website or
electronic application.
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19. If the client fails to heed the warnings contained in this
document, we are not responsible for any loss or damage resulting
from that.
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20. Washing the machine is the client's responsibility, and FabriCar
does not assume any liability in case of any malfunction in the
vehicle.
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1. If contact details such as the address, vehicle information, and
status verification are missing, the company reserves the right not
to provide services in such cases.
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2. FabriCar accepts refunds if notice is given 3 hours prior to the
appointment. If the client fails to provide notice within that
timeframe, they must pay 100% of the service fee.
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3. If the client does not respond to the call and there is an
inquiry within 15 minutes of the worker's arrival, the company has
the right to cancel the appointment without refunding the amount to
the client.
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4. You will only pay in the Fabricar app for what you order.
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5. If the car is not available during the appointment and the
appointment has not been canceled in advance, Fabricar reserves the
right to charge the full service amount to the debit or credit card.
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1. FabriCar values the customer's trust regarding their personal
information and therefore will never distribute or sell your data.
The company aims to use it solely to communicate with you about its
advertisements.
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1. FabriCar may send customer messages via text messages or WhatsApp
to verify the service request, status, information, and other
marketing communications.
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2. FabriCar will contact the customer directly to schedule the
service or conduct a survey on customer satisfaction, and in the
event of a cancellation, the company will reach out to the customer
directly to understand the reason for the cancellation.
